Workday Analyst People Systems (all genders)

We are seeking a skilled Workday Analyst (all genders) to join our dynamic People Systems team full-time. Based in Hilversum (NL), you will provide technical and functional Workday support across multiple European countries, partnering closely with both global and local People & Culture (PIC) teams. You will work alongside our HR System team, delivering solutions that drive operational excellence and enhance the employee experience. 

Key Responsibilities:

• Manage daily Workday technical support by monitoring and prioritizing incoming tickets to ensure timely and effective resolution.
• Provide hands-on troubleshooting and technical support to local PIC teams, analyzing requirements and translating them into Workday configurations.
• Collaborate with local PIC Operations team members in Germany, Netherlands, France, Italy, Sweden, and Austria to assess needs and deliver Workday systems support and guidance.
• Maintain Workday security by managing security groups, role assignments, and user permissions, ensuring compliance and data protection.
• Conduct thorough testing of Workday system fixes and updates to confirm issues are resolved without impacting other processes.
• Work closely with global and local PIC teams to provide accurate information for People Systems inquiries.
• Evaluate and resolve inquiries across relevant Workday modules.
• Partner with the People Systems Integration leader to understand local Workday and Payroll integration and data setup.
• Upload EIBs to perform mass updates (e.g., compensation changes, job changes), ensuring data accuracy and troubleshooting errors.
• Identify trends and patterns in support tickets, proactively suggesting solutions to resolve recurrent issues.
• Regularly report on ticket trends and patterns.

Candidate Profile:

• Proven experience in Workday technical/systems support.
• Solid understanding of Workday HCM and a basic understanding of additional UMG Workday modules.
• 2–3 years’ configuration and support experience with Workday HCM and Security, with experience in at least one of: Advanced Compensation, Learning, Recruiting, Talent, or Time and Absence.
• Strong execution skills with the ability to manage multiple priorities in a fast-paced, international environment.
• Excellent communication skills in English; proficiency in German, French, or Dutch is a strong advantage.
• Detail-oriented, proactive, and able to work independently while collaborating effectively with cross-functional teams.
• Experience with ServiceNow Case Management is desirable.
• Proficient in Microsoft SharePoint for documentation and knowledge management.
• Demonstrates intellectual curiosity, strong analytical, troubleshooting, and problem-resolution skills.
• Comfortable leading multiple tasks and projects simultaneously, prioritizing decisions and tasks effectively.